At LF Solutions we are committed to provide the best service possible and value your feedback on the products we offer and the services we provide. If you are not satisfied with any aspect of our products, processes or services, please contact us.
If we receive a complaint we will make every effort to resolve your concerns as quickly as possible. We will tell you how long it will take to investigate and resolve the issue. If we are unable to resolve it in this time frame we will tell you and keep you informed of the progress of our investigations.
We have Internal Dispute Resolution Officer who will independently investigate complaints and try to resolve them satisfactorily in accordance with our internal dispute resolution policy.
If we are unable to reach a mutually satisfactory resolution to your complaint we will refer you to the independent external dispute resolution organisation. You can obtain further details about our Dispute Resolution Procedures by emailing us on firstname.lastname@example.org